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![]() I called Tech Support twice yesterday and waited on hold for around 45 minutes before I finally became disgusted and hung up. ![]() Way to go Magellan, Way to be short sighted and look only for the short sale instead of trying to retain and build lifetime customers. Needless to say I will not be buying a Magellan ever again and will be telling as many people that will listen of my experience and telling them to not buy a Magellan either. I travel tomorrow and will need to buy a new GPS with money I do not have. From what I have read from others and from the experience I have had, my guess is that Magellan does not care about their customers beyond the initial sale of the device. On Friday night, still no follow up from Magellan support. So on Thursday I messaged support again and asked them to escalate the ticket, since I had to travel in 2 days. That same day (Tuesday) I tried it again just to be able to say I followed their instructions, then emailed them saying I still had no maps loaded. On Tuesday I received a generic email with instructions on how to connect the device to a PC and go to the site and do the same steps I had already done. ![]() After a lot of digging I finally found an email address, so opened a ticket on a Sunday mentioning to them that I needed to Travel the following Saturday. With no map updates showing on the site for my device I was stuck with a GPS that was ready to function, but had no maps to use to do anything.
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